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PLEASE BE INFORMED DUE TO COVID19 OUR DELIVERY MAY TAKE LONGER THAN USUAL. THANK YOU FOR YOUR UNDERSTANDING!
DUE TO COVID19 OUR DELIVERY MAY TAKE LONGER THAN USUAL. THANK YOU FOR YOUR UNDERSTANDING!

Shipping & Returns

Shipping:

Free Shipping Everyday to Canada!
(Except to Yukon, Northwest Territories, Nunavut, and other areas deemed as "remote" by Canada Post or Purolator)
On orders above $100

Orders are typically processed in 2-3 business days after order is placed. Please note that we are working on reduced hours due to COVID-19 and processing may take longer than usual.

Order Confirmation: After placing an order, you will receive an order confirmation by e-mail. This means we’ve received your order in our system and have pre-authorized your credit card for the purchase. If your item is back-ordered or otherwise unavailable, we will contact you to inform you by e-mail and will offer a few options including: back-order, alternative products, or we will cancel your order and issue you a full refund. If your item(s) are available for immediate shipment (within 7 business days unless noted longer on the product page), we will process the charges and submit the order for shipment.

Tracking Numbers will be sent to your email once your order has shipped.

In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our Customer Service team.

 

Returns:

You can return any FULL PRICED and REGULAR SALE item/s within 30 days of the purchase date (excluding FINAL SALE items). You will be responsible to pay for the return shipping. We may provide exceptions on a case to case basis. Please contact us once that happens so we can discuss the best option for you.

You can ship the item/s for return back to us:

Astral Scopes
Suite #1012
234-5149 Country Hills Blvd NW
Calgary, Alberta T3A 5K8

Make sure you include a copy of your order confirmation email along with information on the reason for your return and how we can help you.

– Do you need an exchange? Was it damaged? etc.

All goods must arrive in their original, unused, unworn and resalable condition including tags, stickers, boxes, casing etc. In the case that your items are returned without the original packaging, we will not be able to process your return.

Please keep a copy of your receipt of proof of shipment for any returns back to Astral Scopes. We recommend using a tracked delivery method to ensure your item arrives safe and sound.

All items marked as FINAL SALE are final and cannot be returned, exchanged or refunded. Bundles purchased are considered as sale items.

 

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it on the delivery manifest when signing for delivery. This is your best proof that there was damage caused by delivery and can ensure your best chance at a quick replacement or refund. It greatly helps us in filing a claim with the Shipment company to get your money back.

In the case of faulty or incorrect items are received, please contact our Customer Service team via info@astralscopes.ca Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible

Once investigated, we will be able to provide you with information on how to return the item.

 

Exchanges:

Only FULL PRICED and REGULAR SALE items can be exchanged.

If you are wishing to exchange your item for another, please contact us through email so we can discuss what alternative item you are interested in.

Please ensure all items are packaged securely and will arrive back to us in their original condition.

The customer will be required to pay any postage costs back to us, however, we will ship back your exchange item free of charge.